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Our Privacy Policy

LFW Podiatry are committed to protecting and respecting your privacy when we use your personal data.

We have recently updated our Privacy Policy to clarify how we protect your personal information in keeping with the EU’s new General Data Protection Regulations (GDPR).

Our updated policy provides more details on:

  • the information that we collect;
  • how we use this information, why we store, and why we retain it; and
  • how your information is updated, corrected, or deleted.

Data Collection and Retention

We collect certain data from you to meet mandatory requirements regarding medical notes. We have a legal obligation to keep medical records for a period of time after any treatment carried out. The length of time your data is kept can vary, depending upon your age and ability to consent, but there is a minimum period of seven years. After this period your details will be destroyed.

In addition, we collect data to assist in the administration of the business to ensure we provide our patients with an efficient service.

Reason for Consent

We are obligated by our governing body to ensure we received consent from patients before any assessment or treatment is carried out by a HCPC Registered Podiatrist.

Due to the equipment and instruments used during your treatment it is necessary for patients to be fully informed and have full understanding of any procedures carried out.

We request your consent should we recommend photographs be taken for the purpose of recording the progression of your treatment. Any photographs taken will not be used for advertising or marketing purposes.

On occasions, we may need to share information with your GP or other healthcare providers, in order for us to refer you for continuation to the treatment being carried out. This can only be done with your consent. No data is transferred to a third party without the patients consent.

We request your consent to ensure you are happy to be contacted by text / email with reminder information in relation to appointments/treatment. 

In addition, your consent is required for payment of the treatment. You are signing to confirm that you are able to pay for your treatment in full at the time of the appointment and are happy for any missed/cancelled appointments to be charged in full if less than 24 hours’ notice is received. We fully understand that on occasions, illness and other urgent situations may arise where we will discuss a waiver of the cost of the missed appointment.

We request your consent to ensure you are happy to receive any promotional information or offers.

Data Storage

All data is stored securely. Paper records are filed and stored within a lockable cabinet. Electronic data is stored locally and on an external hard drive.

Our our online booking system data is securely stored in a backed up, encrypted cloud database. Shedul’s system uses SSL security and the databases are encrypted and the hardware has top of the range firewalls to ensure it is well secure and stable.

Access, Modification and Deletion of Data Records

Data records (paper/electronic) are kept up to date following each treatment.

Patient files are deleted after seven years if they no longer attend regular appointments. Patient records are deleted from the data processor and external hard drive and paper records are shredded.

The information, for each patients held is:
  • name
  • address
  • contact details
  • DOB
  • GP details
  • medical history / medication
  • treatment record

Lynda Forbes-Wake BSc (Hons)., MRCoP

HCPC Registred Podiatrist

LFW Podiatry take your privacy seriously and will take all reasonable steps to ensure the protection of your data is kept safe. Please note, that your right to be forgotten cannot override the legal requirement to keep medical notes for the mandatory period.

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